Frequently Asked Questions
About Malarkey
Welcome to Malarkey Ltd.
We are an independent greetings card shop in the North Laine area of Brighton. We have been in business for over 20 years and have at long last gone online. We hope to provide you with an unparalleled choice of carefully selected cards based on our long experience as Brighton’s finest card emporium.
Trading details
Malarkey Ltd
34 Bond Street
Brighton
BN1 1RD
Telephone: (01273) 722437
Company Registration no. 9320696
VAT no. 208590210
Email: [email protected]
Orders
We endeavour to keep our online stock as accurate as possible, although sometimes errors may occur. If an item you have ordered is found to be unavailable, we will contact you immediately and offer a full refund or the option to back-order the items not in stock.
You will receive an email confirmation after your order has been placed and again once your order has been despatched.
Privacy Policy
In order to process your online order we collect basic information from you. These details are lawfully collected and are will never be passed on to any third parties. We do not retain your payment card details after your order has been processed.
Cookies
Cookies are small pieces of identifier data sent from our website to your web browser. Data stored in a Cookie is used to enhance your shopping experience with us, making it easier to retrieve shopping baskets, etc – not to track your shopping history nor collect any personal browsing data.
We recommend that our customers allow the use of Cookies in order to get the best out of our site – however, if you wish, you can disable Cookies in your web browser settings before you commence your order.
Delivery
UK
All UK bound orders are dispatched by first class post either on the same day or next working day, Monday to Friday. Orders received by 12 noon will be dispatched on the same day. Orders placed on the weekend, or after 12 noon on Friday will be dispatched the next working day.
Cards and Small Gifts
For orders of £20 and under, we charge £1.80 postage and packing. Orders over £20 are delivered free.
Prints and Large Advent Calendars
There is a shipping charge of £3.80 per order for these items
EUROPE
Cards and Small Gifts
Our standard delivery charge to Europe is £3.95.
Prints and Large Advent Calendars
There is a shipping charge of £4.95 per order for these items
All cards are sent out by Royal Mail International Standard delivery either on the same day or next working day, Monday to Friday. Orders received by 12 noon will be dispatched on the same day. Orders placed on the weekend, or after 12 noon on Friday will be dispatched the next working day.
Please be aware that international orders are currently taking longer to arrive than usual.
REST OF WORLD
Our standard delivery charge to the rest of the world is £5.95.
All cards are sent out by Royal Mail International Standard delivery either on the same day or next working day, Monday to Friday. Orders received by 12 noon will be dispatched on the same day. Orders placed on the weekend, or after 12 noon on Friday will be dispatched the next working day.
Please be aware that international orders are currently taking longer to arrive than usual.
Click & Collect during lockdown
Returns
If you wish to return something you’re not happy with, you may return the goods to us within 7 days of purchase. The item or items must be unused, in their original packaging, and in a resalable condition. . Unless the item is deemed to be faulty, postage must be paid for by the customer. Proof of postage from the Post Office is recommended, but we cannot accept proof of posting as proof of delivery to us.
If you want to talk to us about a returned item, our shop number is 01273 243277. We’re here from 10 am to 6pm most days, and if it’s at all possible we’ll try to put things right. This guarantee does not affect your statutory rights.
Returns to:
Malarkey Ltd
34 Bond Street
Brighton
BN1 1RD